SHipping & Refund Policy – Bolero Solutions Pty Ltd

Bolero Solutions Pty Ltd offers standard nationwide shipping through Australia Post.

Shipping Costs

Shipping is calculated at checkout based on the total order weight.

Order Processing and Delivery Times

• Orders are generally dispatched within 72 hours (3 business days) of being placed.

• We do not ship on weekends or public holidays.

• Delivery times may vary depending on your location:

  • Metro areas: approx. 5–7 business days

  • Regional, NT and WA: up to 10 business days

• Once your parcel has been handed to Australia Post, delivery timeframes are outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking link by email. You can also track your order directly through Australia Post:
👉 www.auspost.com.au/track

Delivery Address

Please ensure your delivery address, phone number and email are correct and complete at checkout. These details may be used by Australia Post to contact you regarding delivery.

⚠️ Important: We cannot change the delivery address once your order has been placed. Bolero Solutions Pty Ltd is not responsible for parcels incorrectly delivered due to an error in the address provided.

Returns & Refunds

Eligibility for Refund

We want you to be happy with your purchase. If you are not satisfied, we will refund unopened items returned within 14 days of receipt.

To qualify for a refund, items must be:

• Returned within 14 days of purchase

• Unused and in original packaging

• Purchased directly from our official online store

• Packaged securely for return

The customer is responsible for the cost of return postage.

Refund Process

• Refunds will be issued to the original method of payment.

• Refunds cover the product value only (excluding original shipping costs).

• Once your return is received at our warehouse, it will be processed within 1–3 business days.

• Refunds may take 3–5 business days to appear in your account, depending on your financial institution.

• You will be notified by email when your refund has been processed.

Important Notes

• Refunds are not available for change of mind purchases.

• We do not offer refunds for parcels lost or delayed by Australia Post. Once your parcel is lodged with Australia Post, responsibility for delivery lies with them.

• If your parcel is damaged or lost in transit, please contact Australia Post directly.

For any refund or return enquiries, please email us at info@bolerodrinks.com.au with your order number and reason for return.